We are committed to providing you with the highest level of customer satisfaction.
We understand that quality is paramount, which is why once our products are opened, they cannot be repackaged or resold. As a result, we do not accept returns on any opened merchandise and personal hygiene care range of products. This is part of our dedication to maintaining the integrity and quality of our products.
If you receive a damaged product, we ask that you report it to us within 24 hours of delivery. All claims for damages or missing items must be reported to customer service within 24 hours of delivery. Unfortunately, we will not be able to process any claims that are reported after this time frame.
Once you return your product, please allow between one to three weeks for your request to be processed. You will be contacted once your return is completed, and the outcome has been decided.
- Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
- No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or colour variations.
- We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.
- An unboxing video is MANDATORY for product replacement request. Please show the sealed package, unboxing process, and product condition in the video to ensure a smooth refund process.
- Payment will be Credited with in 6-7 working days form the date of Refund request.
For any concerns or assistance, please feel free to contact us at info@velvame.com
Note: If the wrong item was ordered by mistake, velvame cannot process returns or refunds.
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